Amber's Game-Changing Diagnostic Service for Tesla Owners: A New Era in EV Warranties

Amber Expands Nationwide with Innovative Services

EV warranty startup Amber is making waves in the automotive industry by expanding its services nationwide and introducing a new remote diagnostic scan tailored for Tesla vehicles. This growth follows Amber's recent $3.18 million seed funding, showcasing the company's potential in the electric vehicle (EV) market.

Introducing AmberCare

Amber has launched AmberCare, a comprehensive aftermarket warranty product for Tesla owners, which covers essential components of the electric drivetrain and services at authorized repair shops. Initially available in 10 states, AmberCare is now expanding to 47 states, thanks to a partnership with Lexington National Insurance Corporation. The only exceptions are Alaska, Massachusetts, and California, where Amber anticipates launching by the end of the year.

Remote Diagnostic Inspection

In addition to warranty services, Amber is introducing a VIN-specific remote diagnostic inspection for Tesla vehicles. This service acts as a “telehealth” checkup for cars, offering a complimentary inspection for AmberCare applicants, with a more detailed version available for $99.

Image Credits: Amber

Steady Growth and Customer Engagement

According to CEO and founder Joe Pak, Amber is on track to acquire its 100th customer, despite initial skepticism surrounding their unique insurance model. The company’s strategy focuses on online engagement with Tesla owners, resulting in non-customers reaching out for assistance due to the difficulties in contacting Tesla support.

Data-Driven Insights and Future Opportunities

Amber’s new diagnostic service leverages Tesla's diagnostic toolkit, allowing the company to access crucial data, including firmware codes and battery management alerts. This access enables Amber to predict potential vehicle issues, enhancing customer service and opening new business avenues with fleet owners and dealerships.

Pak emphasizes the importance of interpreting this data effectively, which is facilitated by the expertise of Amber's team members with extensive backgrounds at Tesla. This capability not only aids in vehicle health assessments but may also lead to pre-certified programs that address the challenges of purchasing used EVs, particularly regarding battery health transparency.

Overall, Amber is positioning itself as a leader in the EV warranty space, combining innovative services with a customer-centric approach to revolutionize the ownership experience for Tesla drivers.