Reviewik
Customer emails into insights: topics, keywords, sentiment
Drowning in support emails? Set up forwarding from your mailbox to us and we’ll break down the topics, keywords, and sentiment and sort by business importance. Resolve completed issues and always see what’s critical – no more inbox guessing games!A year ago, I was a developer at a small French startup with about a million users. Our Customer Success team was drowning in emails, struggling to focus on the really important stuff. I wanted to help Paulo, our Customer Success Manager, work smarter, not harder. But I couldn’t find an affordable tool that could analyze emails the way we needed.
That’s how Reviewik came to life. I started with some custom neural networks, but quickly realized that ChatGPT could handle the job way better. Now, Reviewik is an affordable, secure, and super helpful assistant for Paulo — and hopefully for other mid-sized businesses too.
I’ve put a lot into this project, but I know there’s always room for improvement. I’d love to hear your thoughts on what else you’d like to see in Reviewik. Don’t hesitate to reach out to me via itis.klimov@gmail.com.
Take advantage of the moment — for now, Reviewik is completely free as we treat it as a proof of concept.Great concept! And I see a huge potential really. Like really. So, wishing the best for you!
I understand that you are in your early stages and juggling with a thousand different tasks, but you might want to prioritize a few things on your landing page:
- Add info about pricing. Even if it's free, make that very clear.
- Your Help, Privacy Policy and Terms of Service page just links to homepage. You might to add pages for that. You at least need Privacy Policy and Terms of Service page. You can create one based on templates found online.
All the best! 🚀@naomigarcia Thanks a ton for the support and great feedback! You're absolutely right—we’ll definitely prioritize adding pricing info and proper links. Appreciate the heads-up and well wishes!Love this idea!! And super cool how you took a company’s pain point, offered them a solution and made a product out of it 🎉 love that it’s GDPR compliant too 🙌🏻 do I understand the UX correctly that we simply set up email forwarding to you, but then we will see our own dashboard of the insights realtime like in the picture? Or is it a point-in-time report? Thanks!! And congrats on the launch! 🚀@_emily_daykin Thanks so much! 🎉 You’ve got it right—just set up email forwarding, and you’ll see real-time insights in your own dashboard, just like in the picture. No point-in-time reports here; it’s all live. Appreciate the support!Congrats on the launch, Roman! Reviewik sounds super helpful, especially for teams drowning in emails. Quick question - does it work with languages other than English? Would love to know if it can handle other languages or even different dialects. Good luck!@ronaldmmm Thanks! Reviewik, powered by chatGPT-4, supports almost any language and dialect. Topic names are extracted in English still, which helps you quickly grasp the importance. Excited for you to try it out!
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