Roku's Controversial New Ad Strategy: Are Video Ads Testing Your Patience?
The Vergeā€¢2 weeks agoā€¢
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Roku's Controversial New Ad Strategy: Are Video Ads Testing Your Patience?

Technology
roku
streaming
advertising
customerexperience
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Summary:

  • Roku introduces a new ad strategy with video trailers playing before the homescreen.

  • Customer feedback is overwhelmingly negative, with many users expressing frustration.

  • Roku's CEO emphasizes the need to maintain their iconic homescreen amid ad evolution.

  • Users are considering alternatives like Apple TV 4K due to ad annoyance.

  • The trend raises questions about how much advertising customers are willing to tolerate.

Over the weekend, many Roku device owners expressed their frustration about a new advertising strategy from the company. A trailer for Moana 2 began playing even before users could access the Roku homescreen. This has been highlighted in various Reddit threads, with reactions overwhelmingly negative.

The main concern is that Roku relies heavily on advertising revenue rather than selling affordable streaming devices. As seen with Amazon, Roku might be pushing the advertising limits too far. Although users can exit the ad, the frustration remains high.

ā€œIā€™ll take the banner ads, but Iā€™ll be damned if Iā€™m gonna put up with a video loading when loading up my Roku,ā€ a Redditor commented.

Many users are vocal about their discontent, suggesting they might switch to other options if this trend continues. Roku's CEO Anthony Wood mentioned the importance of maintaining their iconic homescreen while evolving ad presentation. However, many customers feel that the new ads disrupt their experience.

Roku has been experimenting with moving beyond static ads and has even considered inserting ads for HDMI devices to broaden its reach. They stated that the Moana ad was a part of testing new ways to showcase brands, but customer feedback indicates a different sentiment altogether.

With competitors like Amazon and Google also testing customer limits with ads, Roku's approach raises questions about user tolerance for advertising on streaming devices. Users are left with limited options: endure the ads, switch to alternatives like Apple TV 4K, or attempt to bypass ads with tools like Pi-hole.

Roku Ultra

Starbucks Ad

Whether itā€™s Roku or other platforms, the balance between affordable streaming devices and customer satisfaction will continue to be a challenge as they navigate the advertising landscape.

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