Meet the Startup Revolutionizing Work: How Moveworks is Automating Mundane Tasks with AI

The Future of Work with Moveworks

If you’ve heard the constant drumbeat that AI is expected to “free people from the boring parts of their jobs” and wondered if it’s really happening, you might want to listen to these guys.

Forbes’ Rashi Shrivastava recently profiled Moveworks, a $2.1 billion conversational AI platform that is generating tens of millions in revenue by automating mundane workplace tasks such as troubleshooting IT issues or submitting PTO requests. With around 5 million employees using Moveworks across over 350 companies like Hearst, GitHub, Toyota, and Salesforce, the company has raised more than $300 million in venture capital from notable backers including Lightspeed Venture Partners and Bain Capital Ventures. CEO Bhavin Shah emphasizes that AI startups “won’t work unless you tackle all of these gritty, ugly, messy problems, because that’s what makes the world work.”

The Automation Trend in Education

In another story, Forbes senior writer Richard Nieva highlighted Luis von Ahn, the billionaire founder and CEO of Duolingo, who recently opted not to renew contracts for about 10% of the company’s workforce involved in translations and lesson writing. “Our stance as a company is that if we can automate something, we will,” von Ahn stated, reflecting his belief in AI’s potential to democratize high-quality education.

Impact on Jobs and Work Culture

These narratives illustrate that discussions about AI’s impact on jobs and work culture are not just theoretical; they are happening in real-time. While some rote jobs are being replaced, there is optimism about how AI can assist many others. The way leaders choose to implement these technologies will significantly influence their outcomes, for better or worse.

Photo: MOVEWORKS